Shipping & Terms
Payments
~ All orders must be paid for in full prior to shipping.
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~ Accepted payment methods include: All major credit cards, Venmo, Zelle, Square, Paypal and wire/bank transfer payments are available upon request. Please contact us for more information regarding these or other payment options
~ REFUNDS - 25% of your payment is a non refundable deposit to hold animals until we are able to safely ship them. Should you decide you wish to cancel your order after you've made a payment, you will forfeit 25% of the purchase price. We do not offer refunds due to weather or other delays.
Payment Plans
~ We are able to arrange payment plans on orders of $400 or more ( Not including shipping ). A Non-refundable 25% deposit is required before we are able to put any animals on hold. The maximum duration of a payment plan is 30 days. Before arranging payment plans we will need information regarding expected duration, payment amounts etc. If a customer is unable to complete their payments within the agreed upon time frame, we reserve the right to relist the animal(s) for sale, and the buyer may forfeit their deposit.
Shipping
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~ We ship via FedEx Priority Overnight. Shipping is available for us to send out Tuesday, and Wednesday, for you to receive on either Wednesday or Thursday most weeks if weather is suitable. Delivery usually occurs by 10:30 the following morning if shipping to home depending on location. Hub pick ups are usually available by 9AM or when your local hub opens. Animals are dropped off directly at the nearest airport hub, usually later in the evening to reduce travel times and risk.
*** Overnight/ Next Day shipping does NOT necessarily mean we will be shipping the day of or following your purchase. We must verify shipping information, temperatures, potential weather/holiday delays/risk, and availability of ourselves and the buyer to ship and receive.
~ We offer a live arrival guarantee if the following shipping guidelines are met:
~Home delivery- Shipping with Temperatures of 40F-85F ( First delivery attempt )
~Hub pick up - Shipping with Temperatures of 25-95F
~ Hub pick up is the safest and preferred method of shipping. It helps reduce transit time and potential carrier errors
~ Shipping outside of the above parameters will be considered on a case by case basis after a discussion with customers regarding concerns and risks, and may not be guaranteed.
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*** We are not responsible for shipping delays or damages that are beyond our control.
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*** International shipping is an available option throughout various parts of the year. We do not export directly, but there are many reliable vendors that import/export several times a year to many parts of the world. We can usually hold animals for export for 4-6 weeks. Priority will however go to domestic sales first in most cases. If you need help finding an importer/exporter please let us know and we will do our best to assist you.
Live Arrival and Health Guarantee
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~ We will offer a live arrival guarantee and a 72 hr health guarantee if the above shipping guidelines are followed and proper husbandry is offered immediately upon arrival.
***In the unfortunate event that an animal arrives deceased, we ask that the customer notify LAC Herps with photographic evidence immediately upon arrival. A full refund, credit, or equivalent replacement animal ( if one is available ) will be made available based on the preference of the buyer.
~ 72 hr health guarantee - If you have any health questions or concerns regarding your new animal(s), please contact us as soon as you have concerns and we can discuss husbandry, health concerns, and possible resolutions.
~ In some cases we may offer a partial refund if an animal is found to be not as described and the buyer agrees to this as a resolution.
~ We are not responsible for dropped or damaged tails during shipping or after arrival
*** Our general health guarantee does NOT include illness or injury due to improper care or husbandry caused by the owner. ( Poor husbandry, stress or injury caused by people or other pets etc. )
*** Any communication regarding health concerns or resolutions to problems with your order should be resolved through private communication between the buyer and LAC Herps. Public posts without a private resolution first may void our guarantee.
*** International shipping - We offer our live arrival and health guarantee only within the United States. Our guarantee will be offered until the animal(s) arrive safe at their first shipping destination following the above guidelines.
PalmStreet & Auctions
~ All orders must be paid for within 24 hours or your item will be forfeited
~ All orders are FINAL! If you bid on an item and win it, it's yours, with no exceptions, no exchanges
~ All buyers must respond to messages on the platform in which they purchased their animal(s) on, unless otherwise agreed on by us. If you fail to communicate and arrange shipping with us for 2+ weeks, your purchase may be forfeited at our discretion.
~ We will offer to hold your purchase(s) until we can agree on a safe shipping date, and will also offer to hold your orders for up to 2 weeks for you to add additional items to your order to save on shipping in most cases ( exceptions may apply with holidays and tight shipping windows )
~ Buyers who don't follow these rules may be banned/blocked by us at our discretion